At Flippz Footwear, we want you to love every step you take!
⏳ Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange, items must meet the following conditions:
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Condition: Items must be unworn, unused, and in the same original condition as received.
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Packaging: Must be returned with all original tags, boxes, and packaging intact.
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Proof of Purchase: Please keep your order confirmation number or invoice handy.
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Defective or Damaged Items: If you received a damaged, defective, or incorrect product, please inform us within 48 hours of delivery with unboxing photos/videos so we can arrange a replacement immediately.
How to Initiate a Return or Exchange
- Get in Touch: Reach out to our Customer Care team via Email or WhatsApp with your Order ID and photos of the item.
- Verification: Our team will review and approve your request within 24–48 hours.
Refund Process
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Prepaid Orders: Once the returned item passes our quality check at the warehouse, the refund will be credited back to your original payment method within 5–7 business days.
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Cash on Delivery (COD) Orders: COD orders will be refunded via direct bank transfer (UPI/Bank Account/ Cancelled Cheque Image details required).
"Step easy knowing we’ve got your back on every order."