Refund policy

At Flippz Footwear, we want you to love every step you take! 

 ⏳ Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, items must meet the following conditions:

  • Condition: Items must be unworn, unused, and in the same original condition as received.

  • Packaging: Must be returned with all original tags, boxes, and packaging intact.

  • Proof of Purchase: Please keep your order confirmation number or invoice handy.

  • Defective or Damaged Items: If you received a damaged, defective, or incorrect product, please inform us within 48 hours of delivery with unboxing photos/videos so we can arrange a replacement immediately.

How to Initiate a Return or Exchange

  • Get in Touch: Reach out to our Customer Care team via Email or WhatsApp with your Order ID and photos of the item.  
  • Verification: Our team will review and approve your request within 24–48 hours.

Refund Process

  • Prepaid Orders: Once the returned item passes our quality check at the warehouse, the refund will be credited back to your original payment method within 5–7 business days.

  • Cash on Delivery (COD) Orders: COD orders will be refunded via  direct bank transfer (UPI/Bank Account/ Cancelled Cheque Image details required).

             "Step easy knowing we’ve got your back on every order."